Customer Care
Returns & Exchanges
A fair and straightforward process for eligible items.
Request Window
Contact us within seven days of delivery if you need to request an eligible exchange or report a problem.
Item Condition
The item must be unused, unwashed, unworn and returned with its original tags, packaging and any included accessories.
Non-returnable Items
Items made to order, altered products, clearance items marked final sale, and products damaged through use or improper care may not be eligible.
Wrong or Damaged Item
Contact us promptly with your order number and clear photos. After verification, we will guide you through replacement, exchange or another appropriate resolution.
Exchange Shipping
Unless the issue was caused by us, return and re-delivery charges may be paid by the customer. Charges will be confirmed before proceeding.
Refunds
Where a refund is approved, processing time depends on the original payment method and financial service provider. Delivery charges may be non-refundable unless the order issue was our responsibility.
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Start a Request
Contact us with your order number and the reason for your request.